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Ordering Information

ORDERING

Q: Can I buy hose, fittings & valves online? A: Yes, you can buy priced products online right now.

Q: How can I pay? A: We accept either cheques, PayPal, or credit and debit cards.

Q: When will I be charged? A: If you are paying by credit card, you will be charged when the online transcation is processed securely via SagePay. If you are paying by cheque, we require payment before we despatch your order.

Q: How is it delivered? A: We send out all orders on a next day carrier service. Larger orders are delivered by our own transport

Q: When are you open? A: We are open Monday – Friday from 8.30am – 5.00pm

Q: My delivery was damaged. What can I do? A: Notify us immediately and we will arrange either a re-work or replacement.

Q: My delivery hasn't arrived. What can I do? A: All claims for loss or non-delivery must be advised in writing within 7 days of the advised despatch date. Please submit claims WITHOUT DELAY.

Q: I purchased from one of your agents, who do I contact for further items? A: Please contact your original vendor.

MISCELLANEOUS

Q: Can you send me a brochure? A: Yes, please email us your address and postcode and we'll send out the carrier pigeon!

Q: Can you come out on site and measure up what I would need? A: In order to keep our prices lower, we require you to send us a simple dimensioned sketch or layout. You may also send us digital photos of your application to help us understand your requirements. Commercial installations may require a site visit, this can be arranged by appointment.

PLEASE NOTE

As the products detailed on our website may be used for a wide variety of purposes and as the Company has no control over their use, the Company specifically excludes all conditions or warranties expressed or implied by statute or otherwise as to dimensions, properties and/or their fitness for any particular purpose.

Any advice given by the Company to any third party is given for that party’s assistance only and without any liability on the part of the Company.

We are not responsible for the content of any external web site to which we may provide links.